FAQ
Questions before you inquire?
Here are the practical details customers ask about most often.
Is the custom form an order?
No. It sends an inquiry. Your date and order are not confirmed until Teria reviews the request and confirms all details with you.
How far in advance should I inquire?
Please allow at least 5 business days whenever possible. Requests made with fewer than 5 business days' notice may be accepted based on availability and may be subject to a rush fee.
Do you ship?
No. Songbird Treats currently offers local pickup or a mutually agreed meeting location only.
How quickly will Teria respond?
Teria responds to inquiries within 2 business days.
Can an inquiry be declined?
Yes. Every request is reviewed individually, and Songbird Treats may be unable to accept a request because of availability, timing, design requirements, or other practical considerations.
What about food allergies?
Please discuss all allergies and ingredient concerns with Teria during the consultation process. Products are prepared in a kitchen where common allergens may be present, so an allergen-free environment cannot be guaranteed.
Do you publish prices?
Pricing varies by size, quantity, flavors, fillings, frosting, design complexity, timing, and customization. Pricing is confirmed during the inquiry process.
Can I request a flavor or design not listed?
Yes. Customization requests are welcomed and reviewed based on availability and feasibility.